Teeth Care Lab operates this website and the dental clinic located in DHA Phase 6, Karachi. We respect the privacy of every patient and website visitor, and this policy explains in plain language what information we collect, why we collect it, how long we keep it and the choices you have. By using our website, contacting us or receiving treatment at our clinic, you agree to the practices described here.
We collect the information you give us directly, such as your name, phone number, WhatsApp number, email address, age, address and the reason for your visit when you fill in our appointment form, message us or register at reception. During treatment we also record clinical information including your medical and dental history, allergies, medication, x-rays, intra-oral scans, clinical photographs, diagnosis, treatment plans and payment records.
When you browse the website we may automatically collect limited technical information such as your device type, browser, approximate location and the pages you viewed. This information is used only to keep the site working properly and to understand which services patients are most interested in. We do not collect any of this data to identify you personally.
Your information is used to confirm and schedule appointments, to send reminders and follow-up messages, to plan and deliver safe dental treatment, to keep accurate clinical records as required by professional standards, to issue invoices and receipts, and to answer any question you send us. We may also use your contact details to inform you about changes to your appointment or important clinic updates.
We never sell your information, and we do not share it with advertisers. Marketing messages are only sent if you have clearly agreed to receive them, and you can ask us to stop at any time by replying to the message or calling the clinic.
Your dental records are confidential. We share them only with the treating doctors and clinical staff involved in your care, with dental laboratories or specialists when your treatment requires it, with your insurer or employer when you have asked us to process a claim, and with authorities where the law requires disclosure. Any laboratory or partner that handles your information is expected to protect it to the same standard we do.
Patient records are stored on password-protected clinic systems and, where physical files exist, in locked storage accessible only to authorised staff. We keep clinical records for the period required by professional and legal obligations, after which they are securely destroyed. While no system can be guaranteed to be completely secure, we take reasonable technical and organisational measures to protect your information from loss, misuse or unauthorised access.
You may ask us for a copy of the personal information we hold about you, request correction of anything inaccurate, ask us to stop sending you marketing messages, or ask us to delete information that we are not legally required to keep. Requests can be made by calling the clinic or emailing us, and we will respond within a reasonable time after verifying your identity.
Our website may use basic cookies to remember your preferences and to measure general traffic. You can disable cookies in your browser settings, although some parts of the site may then work less smoothly. Our pages may link to third-party services such as WhatsApp or Google Maps; those services have their own privacy policies and we are not responsible for how they handle your data.
We may update this privacy policy from time to time to reflect changes in our services or in the law, and the latest version will always be published on this page. If you have any question about this policy or about how your information is handled, please contact Teeth Care Lab at +92 316 500 0075 or visit us at DHA Phase 6, Karachi.
