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Terms & Conditions

The terms that apply to appointments, treatment and the use of the Teeth Care Lab website.

Agreement to these terms

These terms and conditions apply to the use of the Teeth Care Lab website and to the dental services provided at our clinic in DHA Phase 6, Karachi. By browsing this website, requesting an appointment or accepting treatment from us, you agree to these terms. If you do not agree with any part of them, please do not use the website or our services.

Appointments and cancellations

An appointment request made through this website is a request only and is not confirmed until our reception team contacts you by phone or WhatsApp. We ask that you arrive a few minutes before your scheduled time so that your paperwork and medical history can be completed without delay.

If you need to cancel or reschedule, please inform us at least twenty-four hours in advance so the slot can be offered to another patient. Repeated missed appointments without notice may result in us asking for an advance booking deposit for future visits. Arriving late may mean your appointment has to be shortened or rescheduled out of fairness to other patients.

Treatment, consent and results

Before any treatment begins we explain the diagnosis, the available options, the expected outcome and the associated risks, and we ask for your consent. It is your responsibility to give us complete and accurate information about your medical history, allergies and medication, as this directly affects the safety of your treatment.

Dentistry is a clinical service and not an exact science. While our doctors work to a high standard and use modern diagnostic technology, results can vary from person to person depending on healing, oral hygiene, bone quality and how closely aftercare instructions are followed. No specific outcome can be guaranteed, and any illustration, before-and-after image or digital smile preview shown to you is an indication of a possible result rather than a promise.

Fees and payment

Treatment fees are explained and written down before treatment begins, and we do our best to avoid unexpected charges. If a case becomes more complex once treatment has started, we will pause and discuss any additional cost with you before continuing. Payment is due at the time of treatment unless a written instalment arrangement has been agreed. Prices published on this website or in promotional material are indicative and may change without notice.

Warranty and aftercare

Certain restorations such as crowns, veneers, dentures and implants may carry a warranty period that will be explained to you at the time of treatment. Any warranty depends on you attending your review appointments, maintaining good oral hygiene and following the aftercare advice given by your doctor. Damage caused by accident, neglect, grinding, smoking or treatment carried out at another clinic is not covered.

Website use and content

All text, images, logos and design elements on this website belong to Teeth Care Lab and may not be copied, reproduced or used commercially without our written permission. The content on this site, including any information about treatments, is provided for general education only and does not replace a professional dental examination or personal medical advice.

We take care to keep the website accurate and available, but we do not guarantee that it will always be error-free or uninterrupted. We are not liable for any loss arising from reliance on general information published here without first consulting one of our doctors.

Patient conduct and liability

We ask all patients and visitors to treat our staff and other patients with respect. We reserve the right to refuse or discontinue treatment where behaviour is abusive, where information given to us is knowingly false, or where continuing treatment would not be clinically safe. Our liability in any matter relating to treatment or the use of this website is limited to the extent permitted by the applicable law of Pakistan.

Changes and contact

We may revise these terms from time to time and the current version will always appear on this page. If you have a question or a concern about your treatment or about these terms, please speak to us first — most issues are resolved quickly. You can reach Teeth Care Lab at +92 316 500 0075 or visit the clinic in DHA Phase 6, Karachi.